Questions & Answers

• Q.

  Why am I having trouble signing in? This might be due to incorrect login details i.e. because of incorrect User Name/ Password. If you are facing this problem, please contact your Affiliate at the earliest.

• Q.

  What if I forgot my password? If you forget your password, you need to click on forgot password option on the home screen or you can contact your affiliate to retrieve the password.

• Q.

  Will we get instant confirmation and Auto Email on the specified email id used at the time of Booking? Yes, you will get instant confirmation of the booking with auto email of the same and the option to print the voucher of the booking once the payments are done from your end.

• Q.

  What if the booking is not confirmed and my card get charged? In case the card through which you made this booking was charged and the booking got failed, then in that case, the same will be reverted back to your credit card account in 7-10 working days.For more queries you can get in touch with affiliate.

• Q.

  How do guests check-in at the hotel? The hotel voucher is required to be presented upon check-in to the Reception counter.

• Q.

  Is the Reservation Guaranteed? All reservations made through Affiliate.Travel are reconfirmed. In rarest of scenario if your reserved hotel becomes unavailable or cannot be honored on or before check-in please immediately contact your Affiliate. We will try and arrange a room for you at another convenient and comparable hotel.

• Q.

  If the confirmation email does not arrive or I lose my reservation voucher, how can I print a copy of it? Again, you can simply login to your account, click on my bookings and print the voucher.

• Q.

  What is hotel/Sightseeing/Transfer voucher? It is a document that you receive from us after your hotel/Sightseeing/Transfer booking payment has been confirmed. The document allows you to avail the booked service and also proves that you have already paid for the requested services and thus, must be presented upon when asked.

• Q.

  I know where our client wants to stay, but the search results does not show the respective hotel? There can be several reasons why this could have happened:
  
  If we don’t have rooms available for the dates you want, the hotel may not show up in your search.
  
  You must have used a filter which could have resulted in the omission of that particular hotel from results. The best way to find a specific hotel is to filter by hotel name after performing a search in your desired location. If still you are not able to find the desired hotel you can reach to your Affiliate in this manner.

• Q.

  Can I reserve more than one room at a time? On Affiliate.Travel you can book 8 rooms in one booking as per the available cancellation policy and charges.

• Q.

  I’m having trouble booking online. What do I do? If the problem persists you can contact your Affiliate for the same to get better guidance and support.

• Q.

  If I cancel the current reservation of a specific hotel and try to book the same again, will I get the same rates? Rates and availability are subject to change, so it is possible that the rate will be different from your original reservation.

• Q.

  Why has the rate changed since the last time I checked? Rates are dynamic and can change daily/hourly and as per the availability.

• Q.

  If I already have a confirmed reservation but later on when I check and see the rates of the same hotel has gone down, Can I get a refund in such scenario? No. Rates are dynamic and can change daily/hourly and as per the availability, therefore, once your reservation is confirmed, you will be committed with that rate and we will not be able to issue any refund.

• Q.

  Will the rate change if I already have the confirmation? No. Once you receive the confirmation, the rate will not be changed. There could be a price change possibility while you are processing the booking.

• Q.

  How long in advance can I make a reservation? You can make a reservation 12 months in advance subject to availability. Kindly check applicable cancellation policy while making such bookings.

• Q.

  What is the check-in time and check-out time? Ideal timings are as below. However the times do vary from hotel to hotel and from Country to Country as every hotel has its own timings/policy to follow:
  
  Check in time: 14.00 hours (or later in some hotels)
  Check out time: 12.00 hours.

• Q.

  What is single, twin or triple rooms? Single rooms are for one person. Twin/Double rooms are for 2 persons (regardless if adult or child). Triple rooms are for 3 persons (regardless if adult or child).

• Q.

  What is the difference between Standard, Superior, Deluxe, Junior Suite and Suite? Standard: A good quality, lower priced room at a hotel
  
  Superior: A higher quality room compared to the standard room but still reasonably priced
  
  Deluxe: These are normally the best equipped and appointed units in a hotel
  
  Junior Suite: A hotel room that features a separate living-sitting area (although not a separate room), in addition to the bedroom
  
  Suite: An accommodation comprising more than one room; occasionally a single large room with clearly defined sleeping and sitting areas.

• Q.

  Why do I have to input the nationality? It is mandatory to put nationality as some hotels have special restrictions and rates for certain nationalities. Therefore, it prevents the customers from facing any trouble at the hotel when checking in.

• Q.

  Do hotels have minimum age requirements? This depends on each hotel. Normally, the hotel requires you to be at least 18 years old to check in.

• Q.

  Under whose name should the reservation be made? The reservation should be made under the name of the person who will check-in and stay at the hotel. If you book multiple rooms, you should use a different name for each room.

• Q.

  How do I know when the reservation is confirm? The confirmation booking email will be sent to your email address which you have specified at the time of making the reservation.

• Q.

  How do I know if the room rate includes breakfast? If breakfast is included, it will show in the hotel details. The details of breakfast will also be there on the confirmed booking page, Vouchered booking page and Invoice.

• Q.

  How can I request an early check-in or late check-out time? You can request an early check-in or a late check-out with your Affiliate. However, this entire request is not guaranteed & subject to availability and hotel discretion.

• Q.

  Whom can I contact if guests have a problem with the reservation at the hotel? You can contact your Affiliate to resolve such issues.

• Q.

  What kind of bookings I can make from Affilate.Travel? You can book hotel/sightseeing/transfer from this site and enjoy the services.

• Q.

  Can I get refund if I cancel the booking without charges? In case of cancellation without charges, money will be reverted back to your credit card account after deducting the payment gateway processing charges, which is 2.3% or higher in some cards.

• Q.

  Will I be charged if guests don't arrive at the hotel as scheduled? Yes. Since the reservation was vouchered, there are charges applicable as per the reservation guidelines shared with you while making the reservation. In case your guests do not arrive at the hotel without any prior information, the booking will be considered as No Show. No refund will be issued for this case, even though if the information is shared to us prior the arrival of the guest the refund is subject to approval of the hotel.

• Q.

  Can I make changes in the booking once done? No amendments are possible in any booking done through Affiliate.Travel.You should cancel the booking with applicable charges and proceed with new booking.

• Q.

  How do I cancel the reservation? You can cancel reservation from your account by opening the appropriate booking. In case of any trouble or assistance required, please contact your affiliate.

• Q.

  What happens to hotel reservation if guests' flight is delayed or they have missed the flights? Please inform your affiliate as soon as possible in case you know that your customer’s flight is delayed or going to be delayed or the clients have missed the flight. We can inform the hotel for corrective actions if possible. Normally in such scenarios the booking is considered as a NO SHOW. However amendments or cancellation will be subject to hotel acceptance.

• Q.

  In case guests would like to extend their stay while the tour started already, how do I proceed? You can directly login to the system and book the rooms as per availability, if you are not able to find than you can definitely get in touch with your Affiliate and get a solution on this.

• Q.

  Can I generally request an extra bed for a third person in a double room and at what cost? An extra bed in a double/twin room can be requested. Kindly select Triple room when you make a reservation and you will get the rate based on a double room plus an extra bed (triple). If you are not able to find the request yourself you can reach out to your Affiliate who can help you out on this.

• Q.

  What is the child policy? Different hotels have different children policies. You can get child policy information in the hotel details. However, in most of the cases, children aged 2-12 years old can stay free of charge with their parents using existing beds. No free extra bed (or rollaway) and no meal is provided for a child in normal cases. The child’s breakfast is normally 50% of the adult in rate. However this differs from hotel to hotel within different countries.

• Q.

  What is Pay Now option? Pay Now option gives you the opportunity to pay against a booking from Payment gateway after specifying the correct card details. Kindly note that there will be payment gateway charges which are applicable and the same will be shared to you at the time of making the reservation.

• Q.

  Why is my credit card rejected? Possibilities are: 1.) Number / expiration date is incorrect; 2.) Your issued bank blocks the card for internet usage for security reasons and 3.) Not enough credit or over usage of balance.

• Q.

  Is my credit card secure through your site? Yes, your credit card information is secure on Affiliate.Travel website. Nothing from your card information will be stored on Affiliate.Travel.